Call tests and registration were all successful. When test phone is on hold, there is no audio between it and phone B.Įverything worked fine on Zoiper for Windows during our testing. When C picks up, audio must work in both ways between test phone and C. B must be released correctly after the transfer. An example of a test case would be the following: Test phone calls phone BĬall must be transferred correctly to C. OnSIP Interoperability TestingĪt OnSIP, we put each of the phones we use through a multi-step interoperability test in which we apply ~30 test cases. While testing video calls with other softphones seemed to work, other times Zoiper wouldn't display the video feed at all. We also found video calls in general to be unreliable. If you maximize the window of the video, you won't have any issues with the video. At first you might think that the video is not working and it's just dark, but if you move the video window to the upper left corner of your screen, the video of the caller starts to appear. There is no HD audio due to the fact that the G.722 codec is not supported. The voice sound quality on Zoiper for Windows is okay. The premium (paid) version includes call recording, conferencing, premium contacts integration, G.729 audio, HD video (H263+, H264, VP8), click to dial, CRM integration, and unlimited number of accounts. Aside from basic call functions, Zoiper for Windows can also send fax, which is very rare to have in a softphone. Unfortunately, the G.722 (HD audio) codec is missing. Voice and video codecs are in two separate sections. Voice Codecs: G.729 (paid), a-law, U-law, GSM, iLBC 20 and 30, Speex NarrowĬodecs are easy to organize in terms of which you want to use and prioritize.Contact integration from LDAP, Outlook, or CSV.Voicemail messages and missed calls notifications.Echo cancellation and noise suppression.When you transfer a call, it will ask for your permission to move the call to another person first. FeaturesĬall functions like mute, conference, hold, transfer, and call recording are available in Zoiper for Windows. A regular call consumes 1.2% of the CPU and during a video call it uses up to 3.6%. We were able to validate this during our testing and the results were indeed great. Zoiper claims that this softphone has a small footprint in terms of resource usage. Lastly, you can add contacts through the Zoiper service, which is a proprietary Zoiper module. Another way is to import contacts from an outside source like LDAP, Outlook, or CSV. You can manually add a contact by entering the necessary fields like name, phone number, SIP address, etc. There are a few ways to add contacts to Zoiper. We recommend going through manual registration for your account by going to Preferences under Settings. Registering Zoiper with OnSIP was pretty straightforward, but you have to skip the auto-detection part because it will give you an error or won’t register. You can also select one of four theme choices to change the appearance of the softphone. There is also a search bar at the top that can be used for contact names, phone numbers, and SIP addresses (SIP: prefix is needed). Contacts, History, Dialpad, and Calls are the tabs available from the main interface. Like on other platforms, Zoiper for Windows has the same “tabbed” interface that groups functions into tabs. Below, we take a closer look at Zoiper for Windows to see if it's robust enough for daily business use. The free version only offers basic functionality, while the paid version offers additional codecs and business functions, including call transfer and conferencing. For video codecs, H264 and VP8 are available. The softphone supports several voice codecs, including G.729, a-law, u-law, GSM, iLBC 20 and 30, and Speex Narrow. 5 and used a computer running Windows 10. The app can work with any SIP provider and PBX, which makes it very flexible. Zoiper 3 for Windows (Zoiper Biz 5) is a PC softphone that supports voice and video calling, chat, and fax, among other features.
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